Lioness at LIONSROCK

Donor Support and Administration (m/f/D)

Full-time | 40 hours per week | Cape Town, South Africa 


FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them. Find out more about our sustainable campaigns and projects on

Would you like to contribute to something meaningful and work with us along our mission? This is your chance. We are looking for dedicated people to enrich our team.

Your contribution will be

  • Timeously managing and responding to inbound telephonic and email donor queries  
  • Assisting the Head of Fundraising with administration and data requests 
  • Assisting with internal quality assurance processes for external service providers  
  • In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors 
  • Attending to Service Provider support queries 
  • Ensuring that Donor Support standard operating procedures are kept up-to-date 
  • Ensuring that FAQ’s and scripted responses are continuously updated and stored appropriately 
  • Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance  


Your profile ideally illustrates

  • Several years of relevant experience and/or educational background, NGO experience is advantageous 
  • Excellent time management skills and attention to detail  
  • Excellent written and spoken English  
  • Proficiency in MS Office suite, including Excel 
  • Experience with CRM systems such as Salesforce  
  • Excellent interpersonal and organisational skills 
  • Great affinity to animal welfare and FOUR PAWS vision and mission 


Our offer includes

  • The opportunity to truly contribute to global animal welfare 
  • A multinational team with the spirit of being ONE FOUR PAWS 
  • A dynamic and pleasant working environment in a motivated team 
  • An attractive and technically advanced office 
  • Training measures and an eLearning onboarding platform  
  • A competitive salary with benefits  

FOUR PAWS works towards a world filled with respect, empathy and understanding for animals and believes in the same values for people: we strongly encourage candidates from diverse backgrounds and lived experiences to apply as we welcome everyone who wants to support our mission. Please contact if you require assistance applying to this position.

All interested individuals are invited to submit their applications for the position. Please note that in compliance with applicable laws and regulations, having a valid work permit for the respective country or being eligible to obtain one is a requirement for this position prior to commencing employment.

Be part of a good cause and apply for your next professional challenge with your CV and salary expectations in English to:


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FOUR PAWS South Africa

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